I have experience in marketing, training, technical communications and support desk operations. Currently, I am responsible for the user support site at OnLive, Inc.
Areas of Expertise:
- Interviewing researchers, staffers, stakeholders and subject matter experts (SMEs) to understand their organizational processes and obstacles to success
- Integrating user requirements and the organization's education and compliance goals into a cohesive training plan
- Applying instructional design concepts to deliver effective training programs (self-guided, train-the-trainer, classroom or web-based)
- Clear understanding of learning management systems and processes
- Facilitating change management programs, to effectively deliver and achieve compliance goals
- Developing graphics or capturing screenshots to illustrate concepts
- Working with teams to produce their best effort, on time
- Writing, editing and organizational skills
- Managing projects and implementing new learning strategies
technical writer, wiki designer and curator, experienced in instructional design, user documentation and technical support